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Care and Cleaning

Care

Fibreworks® Natural Floorcoverings are relatively easy to maintain. Sisal, Coir, and Jute are hard natural fibers that will perform well in most environments with only regular vacuuming. The static-free nature of the fibers will not attract and cause dust to cling. Dirt and grit tend to filter through weave rather than stay on top of the surface, thus reducing abrasion to these floorcoverings. Bacteria will not penetrate the hard fibers of these natural products.

Cleaning

  • Vacuuming - The best care you can give your floorcovering is regular, thorough vacuuming. Proper vacuuming requires both suction and brush action. Either an upright or canister type vacuum cleaner can be used. For best vacuuming results, vacuum from different directions, making several passes over the area. Heavy traffic areas require the most attention and should receive regular vacuuming to reduce soil build-up and prolong the beauty and life of the floorcovering.
  • Cleaning Natural Floorcoverng - Never saturate your carpet with water or cleaner; this will stain the carpet.
  • Removing Spills and Stains - Whenever possible, clean up a spill immediately after it occurs. If liquid, blot up as much as you can with a clean, undyed cloth, pressing firmly all around the spill to absorb as much of the liquid as possible. If the material is solid, scrape up what you can with a spoon or the dull edge of a knife or spatula.

Removing Spills and Stains

Recommended Cleaner:

HOST® DRY CARPET CLEANING SYSTEM:
SPOTLINE 1-800-558-9439
Web address: www.hostcarpetcleaning.com

Characteristics of Natural Fiber

Because our floor coverings are woven from Natural Fibers, they have normal irregularities that are considered part of their charm. Variations in weave and shading, for example, create a distinctive, interesting character that makes natural fiber floor coverings unique. What you won't find anywhere is a perfect natural fiber floorcovering.

Sisal Plant

Expect these common irregularities:

  • A few 'plugs', i.e. fibers that have been tied off during the manufacturing process.
  • Some irregularity in the ribs: some will be closer together, some farther apart.
  • Slight bowing and variation in loop size, particularly in Taj, Palm Tree II, Colony and Cheyenne collections. We allow up to 2" bowing on Natural Fiber Broadloom Carpet and Bordered Area Rugs.
  • Visible installation seams, especially in patterns that are difficult to seam (e.g. Herringbone, Panama and Diagonal).
  • Color changes: All natural fibers eventually return to their original colors. Bleached products darken over time, and colored fibers fade - so avoid direct sunlight on natural fiber rugs.
  • Expansion and contraction: The hydroscopic nature of natural fibers means that they adjust to environmental conditions. They're constantly moving! If broadloom (wall-to-wall) floor covering is purchased, it should be loose-laid for 24 hours in the room in which it will be installed, and at the temperature it will typically experience. This will let the fibers get used to their new surroundings. Customers often try to install carpeting as soon as they get it, only to find that they have to tell the installer to come back 24 hours later! To help avoid this situation, please review Fibreworks' How to Put a Carpet in Its Place brochure with your customers or visit The Carpet and Rug Institute web site at www.carpet-rug.com for a comprehensive view of most issues concerning carpet installation.
  • Color variance: Your showroom samples may not match Fibreworks' current inventory. Call for current dye lot cuts. Dye lot differences are more significant with Natural Fibers than with synthetic ones.

Customer's Responsibility: It is your responsibility to inspect the goods before any cutting, fabrication or installation occurs. Under no circumstance will an allowance be made after the goods have been altered.

Fibreworks® Bordered Area Rugs are made from Broadloom Carpet. Cuts are generally made by following the valley of the ribs and along the 'buried' thread. Rugs can be slightly out of square due to the natural imperfections of the roll.

Ribs of pattern can be horizontal or vertical due to the size of the rugs or the material. In some areas backing may not extend to the edges of the rug to achieve exact size.

For Indoor Use Only and should not be used in areas where moisture is present or ventilation is inadequate. Never use steam or wet shampoo cleaning methods. For outdoor use, we recommend the Lanai Collection or Cabana Collection

Claims and Return Information

Contact Account Managers regarding all claims.

All returns must be approved by Fibreworks®. Return Authorizations are issued by the Fibreworks® Customer Service department. No material will be received without a Return Authorization Number. All returns are subject to inspection.

Restocking Fees and Freight charges may apply:

  • 50% Restocking Fee on Bordered Area Rugs
  • 25% Restocking Fee on Broadloom Carpet and Loose Borders

Where to Buy

Fibreworks® products are available through retailers, interior design firms, and to the trade locations throughout North America. Contact us for a location near you or for information on becoming an account.

Fibreworks® accepts all major credit cards.

Credit Policies

Orders must be accompanied by a complete credit application for new customers.

New accounts must receive an approved credit line before shipment. For increases in credit lines, or to update our credit department records, updated credit applications may be required.

Freight Information

Approved Freight Lines

Fibreworks® will prepay shipments on Fibreworks approved freight lines. For a list of current approved freight lines, contact your Account Manager. Approved lines may vary without notice.

All other freight line carriers must be shipped on a Third Party or Collect basis. Cross dock charges apply to other carriers. Claims, disputes and all information regarding the shipments on non approved freight lines are the customers responsibility.

Volume Quotes

For larger volumes, Fibreworks® will gladly offer a quotation providing the least cost shipping alternative.

General Shipment Information

  • Call for LTL rates out of Louisville on Approved Freight Lines.
  • Extra charges may result on C.O.D. or residential deliveries or notification of delivery requests.
  • Freight estimates are available for special delivery- i.e. overnight air freight.
  • Rush charges may apply for expedited orders.
  • Advance payment of air freight charges may apply.
  • Shipment size 8’ x 10’ and under can be shipped UPS (certain charges may apply). Some exceptions may apply based upon UPS restrictions. Contact Fibreworks Account Management for more information. Rugs larger than UPS size restrictions will be shipped by freight line using the Dalton Freight rates.
  • Rates are for continuous 48 states only. Call for Hawaii, Alaska, or Canadian rates.
  • Exception: JRC- Serving North Georgia and Atlanta
  • In order to make a claim against a Freight Line for damage or incorrect quantities, the following must be done. Please protect your interest and ours by notifying the freight line of any suspected damage at the time you receive the shipment. Freight claims are made against the freight line, not Fibreworks®. Freight Line rules require that the following be followed in order for a claim to be considered. If the proper notification is not made, Fibreworks® can not help reclaim the loss.

Freight Claims

Inspect Before Receiving Label

  • Upon arrival, please inspect for damage & incorrect quantity before signing.
  • Any damage (suspected/observed) to contents should be noted on the Delivery Receipt, without such
  • notice the freight line will not honor a damage claim.
  • Concealed damage must be reported within seven days for a claim against a freight line to be considered.

Installation

"How should Natural Fiber floor covering be installed?"

How To Put A Carpet In It's Place Brochure

For complete installation information, visit The Carpet and Rug Institute

Lead Time Guidelines

LEAD TIME - (Guidelines for Production Lead Times)

Broadloom Roll Goods and Cuts: 2-3 working days

Area Rugs: 7-10 working days

Note: Lead times can vary. Contact Account Management for current lead times.

Lead Time Exception:

  • Durango Collection - Area Rugs Approximately 6 Weeks

DALTON, GEORGIA AND LAMIRADA, CALIFORNIA WAREHOUSES

Selected Fibreworks® products are available for shipping from Dalton, Georgia OR LaMirada, California. Contact your Account Manager for current product availability and prices.

Dalton, Georgia Rolls Only

(Available products = Palm Tree II Collection, Colors: 605, 615, 620, 625, 644, 645, 655, 656)

LaMirada, California Rolls or Cuts

(Available products = Palm Tree II Collection, Colors: 615, 635, 644, 645, 655, 656)

Rug Pads

Custom Cut Rug Pads

In order for your custom cut rug pad to fit correctly, it will automatically be cut 1" smaller than your specified rug dimensions.

Rug Grip #590 Double stick pad that will help hold your rug in place while on a carpeted surface.

Cushion Grip #591 Softer pad that will add cushion and help hold your rug in place while on a hard surface.

Premium Grip #592 Reversible pad with extra cushion and comfort, can be used over hard or carpeted surf.

Specialty Products

Cotton 2" 1 Roll/150 LF
Cotton 3" 1 Roll/150 LF
Cotton 5" 1 Roll/150 LF
Jute 2" 1 Roll/164 LF
Jute 3" 1 Roll/164 LF
Jute 5" 1 Roll/164 LF
Sunbrella 2-3/8" 1 Roll/180 LF
Suede 5" 25'
Woven Tapestry 6" 25'
Linen 5" 25'
Chenille 7" 25'
Smooth or Textured Leather 4" 25'
Distressed or Embossed Leather 4" 25'
Capelli Leather 4" 25'

* WIDTH MAY VARY DUE TO PATTERN OR SELVAGE.

Handling fee will be applied to orders less than the minimum order.

BRUSH MATTING ROLLS

Fiber Content Pattern Color Width Backing Roll/Sq. Yard Cut Sq. Yard Pile Height
Coir Brush Matting Natural (101) 6'6" PVC     17MM

HOST CLEANING KIT

Help for Cleaning Natural Fiber Products

HOST SPONGES® Dry Carpet Cleaner is safe for all types of carpet including wool and sisal.

If you have questions or would like to find a HOST professional cleaner in your area, please call HOST SpotLine at 800.558.9439 or visit the website at www.hostcarpetcleaning.com

HOST DRY CARPET CLEANING KIT (#4612)

Special Conditions

Hold Material

All requests for placing material on hold will be for a time limit of 48 hours. Once the "hold" expires, it is the responsibility of the customer to place an order for the material if needed. Extended holds can not be honored. Contact your Account Manager for additional information.

Cuttings for Approval

Orders that require CFA need to be confirmed within 7 days of receiving cuttings or photograph. Verification of approval is required to ship CFA orders.

Will Advise Freight Destination

Confirmed orders without shipping information will be invoiced after the order is completed and ready for shipment. It is the customers responsibility to provide shipping information.

Will Call

For confirmed orders that will be picked up at our warehouse facilities, customers will be notified that the order is ready for pick up. Orders will be invoiced upon notification that the order is ready for pick up.

How To Unpack Your Rug

Welcoming Your Rug- A Guide To Unpacking

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