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Fibreworks® Natural Floorcoverings are relatively easy to maintain. Sisal, Coir, and Jute are hard natural fibers that will perform well in most environments with only regular vacuuming. The static-free nature of the fibers will not attract and cause dust to cling. Dirt and grit tend to filter through weave rather than stay on top of the surface, thus reducing abrasion to these floorcoverings. Bacteria will not penetrate the hard fibers of these natural products.
Recommended Cleaner:
HOST® DRY CARPET CLEANING SYSTEM: SPOTLINE 1-800-558-9439 Web address: www.hostcarpetcleaning.com
Because our floor coverings are woven from Natural Fibers, they have normal irregularities that are considered part of their charm. Variations in weave and shading, for example, create a distinctive, interesting character that makes natural fiber floor coverings unique. What you won't find anywhere is a perfect natural fiber floorcovering.
Expect these common irregularities:
Customer's Responsibility: It is your responsibility to inspect the goods before any cutting, fabrication or installation occurs. Under no circumstance will an allowance be made after the goods have been altered.
Fibreworks® Bordered Area Rugs are made from Broadloom Carpet. Cuts are generally made by following the valley of the ribs and along the 'buried' thread. Rugs can be slightly out of square due to the natural imperfections of the roll.
Ribs of pattern can be horizontal or vertical due to the size of the rugs or the material. In some areas backing may not extend to the edges of the rug to achieve exact size.
For Indoor Use Only and should not be used in areas where moisture is present or ventilation is inadequate. Never use steam or wet shampoo cleaning methods. For outdoor use, we recommend the Lanai Collection or Cabana Collection
Contact Account Managers regarding all claims.
All returns must be approved by Fibreworks®. Return Authorizations are issued by the Fibreworks® Customer Service department. No material will be received without a Return Authorization Number. All returns are subject to inspection.
Restocking Fees and Freight charges may apply:
Fibreworks® products are available through retailers, interior design firms, and to the trade locations throughout North America. Contact us for a location near you or for information on becoming an account.
Fibreworks® accepts all major credit cards.
Orders must be accompanied by a complete credit application for new customers.
New accounts must receive an approved credit line before shipment. For increases in credit lines, or to update our credit department records, updated credit applications may be required.
Fibreworks® will prepay shipments on Fibreworks approved freight lines. For a list of current approved freight lines, contact your Account Manager. Approved lines may vary without notice.
All other freight line carriers must be shipped on a Third Party or Collect basis. Cross dock charges apply to other carriers. Claims, disputes and all information regarding the shipments on non approved freight lines are the customers responsibility.
For larger volumes, Fibreworks® will gladly offer a quotation providing the least cost shipping alternative.
Inspect Before Receiving Label
How To Put A Carpet In It's Place Brochure
For complete installation information, visit The Carpet and Rug Institute
Broadloom Roll Goods and Cuts: 2-3 working days
Area Rugs: 7-10 working days
Note: Lead times can vary. Contact Account Management for current lead times.
Lead Time Exception:
Selected Fibreworks® products are available for shipping from Dalton, Georgia OR LaMirada, California. Contact your Account Manager for current product availability and prices.
Dalton, Georgia Rolls Only
(Available products = Palm Tree II Collection, Colors: 605, 615, 620, 625, 644, 645, 655, 656)
LaMirada, California Rolls or Cuts
(Available products = Palm Tree II Collection, Colors: 615, 635, 644, 645, 655, 656)
In order for your custom cut rug pad to fit correctly, it will automatically be cut 1" smaller than your specified rug dimensions.
Rug Grip #590 Double stick pad that will help hold your rug in place while on a carpeted surface.
Cushion Grip #591 Softer pad that will add cushion and help hold your rug in place while on a hard surface.
Premium Grip #592 Reversible pad with extra cushion and comfort, can be used over hard or carpeted surf.
* WIDTH MAY VARY DUE TO PATTERN OR SELVAGE.
Handling fee will be applied to orders less than the minimum order.
Help for Cleaning Natural Fiber Products
HOST SPONGES® Dry Carpet Cleaner is safe for all types of carpet including wool and sisal.
If you have questions or would like to find a HOST professional cleaner in your area, please call HOST SpotLine at 800.558.9439 or visit the website at www.hostcarpetcleaning.com
HOST DRY CARPET CLEANING KIT (#4612)
All requests for placing material on hold will be for a time limit of 48 hours. Once the "hold" expires, it is the responsibility of the customer to place an order for the material if needed. Extended holds can not be honored. Contact your Account Manager for additional information.
Orders that require CFA need to be confirmed within 7 days of receiving cuttings or photograph. Verification of approval is required to ship CFA orders.
Confirmed orders without shipping information will be invoiced after the order is completed and ready for shipment. It is the customers responsibility to provide shipping information.
For confirmed orders that will be picked up at our warehouse facilities, customers will be notified that the order is ready for pick up. Orders will be invoiced upon notification that the order is ready for pick up.
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