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Care and Cleaning

Care

Fibreworks® Natural Floorcoverings are relatively easy to maintain. Sisal, Coir, and Jute are hard natural fibers that will perform well in most environments with only regular vacuuming. The static-free nature of the fibers will not attract and cause dust to cling. Dirt and grit tend to filter through weave rather than stay on top of the surface, thus reducing abrasion to these floorcoverings. Bacteria will not penetrate the hard fibers of these natural products.

Cleaning

• Vacuuming - The best care you can give your floorcovering is regular, thorough vacuuming. Proper vacuuming requires both suction and brush action. Either an upright or canister type vacuum cleaner can be used. For best vacuuming results, vacuum from different directions, making several passes over the area. Heavy traffic areas require the most attention and should receive regular vacuuming to reduce soil build-up and prolong the beauty and life of the floorcovering.
• Cleaning Natural Floorcoverng - Never saturate your carpet with water or cleaner; this will stain the carpet.
• Removing Spills and Stains - Whenever possible, clean up a spill immediately after it occurs. If liquid, blot up as much as you can with a clean, undyed cloth, pressing firmly all around the spill to absorb as much of the liquid as possible. If the material is solid, scrape up what you can with a spoon or the dull edge of a knife or spatula.

Removing Spills and Stains

Recommended Cleaner:

HOST® DRY CARPET CLEANING SYSTEM:
SPOTLINE 1-800-558-9439
Web address: www.hostcarpetcleaning.com

Characteristics of Natural Fiber

Because our floor coverings are woven from Natural Fibers, they have normal irregularities that are considered part of their charm. Variations in weave and shading, for example, create a distinctive, interesting character that makes natural fiber floor coverings unique. What you won't find anywhere is a perfect natural fiber floorcovering.

Expect these common irregularities:

• A Few 'Plugs'

  Fibers that have been tied off during the manufacturing process.

• Some Irregularity in the Ribs

  Some will be closer together, some farther apart.

• Sprouts

  Some fibers, such as seagrass, are short fibers. During handling, they sprout. Clipping sprouts is recommended.

  

• Bowing

  This is quite common. We allow up to 2% bowing in our Natural Fiber Broadloom Carpet and Bordered Area Rugs. Due to construction and the nature of the fiber, the following collections have bowing tolerances over 2% and require customer approval before shipping: Taj, Cheena, Cheyenne.



• Variation in Loop Size

  Woven Carpets made of natural fibers may have some irregularity in the yarns, which can create the appearance of a variance in loop size (warp or weft yarns). Variations of either thick or thinner yarns within 50% of normal are allowed.



• Visible Installation Seams

  Especially in patterns that are difficult to seam (e.g. Herringbone, Panama and Diagonal).

• Color Changes

  All natural fibers eventually return to their original colors. Bleached products darken over time, and colored fibers fade - so avoid direct sunlight on natural fiber rugs.

• Expansion and Contraction

  The hydroscopic nature of natural fibers means that they adjust to environmental conditions. They're constantly moving! If broadloom (wall-to-wall) floor covering is purchased, it should be loose-laid for 24 hours in the room in which it will be installed, and at the temperature it will typically experience. This will let the fibers get used to their new surroundings. Customers often try to install carpeting as soon as they get it, only to find that they have to tell the installer to come back 24 hours later! To help avoid this situation, please review Fibreworks' How to Put a Carpet in Its Place brochure with your customers or visit The Carpet and Rug Institute web site at www.carpet-rug.com for a comprehensive view of most issues concerning carpet installation.

• Color variance

  Your showroom samples may not match Fibreworks' current inventory. Call for current dye lot cuts. Dye lot differences are more significant with Natural Fibers than with synthetic ones due to growing seasons, soil conditions, moisture and other factors that occur in nature.

Customer's Responsibility

It is your responsibility to inspect the goods before any cutting, fabrication or installation occurs. Under no circumstance will an allowance be made after the goods have been altered.

Residential Use

Natural fiber products are recommended for residential use only unless otherwise specified.

For Indoor Use Only

Natural Fibers should not be used in areas where moisture is present or ventilation is inadequate. Never use steam or wet shampoo cleaning methods. For outdoor use, we recommend the Lanai Collection

A Note About Latex Backing...

Natural latex has been used as a carpet backing for years with excellent performance. The increased popularity of wood floors has introduced many new types of finishes and sealants, as well as cleaning agents. These new introductions may affect the performance of latex, including causing the latex to stick to the floor, discolor, or crumble. It is impossible to know how latex may react to the many new substances it can come in contact with. Please consider a rug pad as an protective measure for your floors. Fibreworks cannot be responsible for the performance of wood floors that react to latex.

A Note About Woven Outdoor Carpet...

Woven Outdoor Carpet, such as the Lanai Collection, is designed to simulate the weave of natural fiber floorcoverings but with the additional feature of being suitable for outdoor use. Just like its natural fiber counterparts, it is woven with fibers that tend to have irregularities. This is a purposely inherent quality, created to enhance its natural look. As with natural fiber floorcoverings, you will not find the weave to be perfect because it is designed to have just enough irregularity to give the product a distinctive and interesting character.
Due to the open weave of woven outdoor carpet, there will be some latex that appears on the face of the product. For outdoor performance the latex must be dense, or viscous, in order to withstand the elements. Latex will be more noticeable in darker colored material. Over time, the latex will dissipate from the product.

General Characteristics of Bordered Area Rugs

Because our floor coverings are woven from Natural Fibers, they have normal irregularities that are considered part of their charm. Variations in weave and shading, for example, create a distinctive, interesting character that makes natural fiber floor coverings unique. What you won't find anywhere is a perfect natural fiber floorcovering.

• All rugs are individually custom fabricated from broadloom carpet rolls.
• Cuts are generally made by following the valley of the ribs and along the buried thread. Rugs can be slightly out of square when cut due to the natural imperfections of the roll.
• Some materials have greater bowing or skewing than others due to the nature of the material. Rugs made from these materials will be cut as square as possible, and may require 'jumping ribs'. This is not a border application error. Photos below show examples of natural product skewing and border jumping ribs.

  

• Pattern may be horizontal or vertical due to the size of the rugs or the material.
• In some areas, backing may not extend to the edges of the rug to acheive the exact size.
• Never pull rugs by the border.
• Rugs may be rolled face in or face out depending on border application. Rugs with hand sewn mitered corners will usually be rolled face in to reduce stress on the miter.
• Newly opened rugs with latex backing may have the scent of ammonia. This will dissipate within 24-48 hours.
• The shedding of loose fibers is normal, it's actually a natural result of the process used to create wool rugs. When a rug is produced it goes through a combing process which helps remove short and broken fibers. However, some of these fibers fall onto the surface of the pile and appear as 'fluff'. The effect can vary depending on the material type. The excess fiber is only a small fraction of the total fiber contained in the rug. Shedding is a very common expectation in dealing with hand tufted and shaggy rugs. However even with this process in place it's impossible to prevent it from shedding. Regular vacuuming and proper care will help diminish the shedding over time.

A note about cutting rugs...Please be advised we can not hold tight tolerance when cutting natural fiber rugs. Large rugs can weigh as much as 400 pounds. The ability to hold and turn large rugs can be difficult, making it hard to keep tight tolerance on rug dimensions. The dimensions can be off as much as 1/2".

Latex Backing

A note about Latex Backing... Natural latex has been used as a carpet backing for years with excellent performance. The increased popularity of wood floors has introduced many new types of finishes and sealants, as well as cleaning agents. These new introductions may affect the performance of latex, including causing the latex to stick to the floor, discolor, or crumble. It is impossible to know how latex may react to the many new substances it can come in contact with. Please consider a rug pad as an protective measure for your floors. Fibreworks cannot be responsible for the performance of wood floors that react to latex.

Claims and Return Information

Contact Account Managers regarding all claims.

All returns must be approved by Fibreworks®. Return Authorizations are issued by the Fibreworks® Customer Service department. No material will be received without a Return Authorization Number. All returns are subject to inspection.

Restocking Fees and Freight charges may apply:

• 50% Restocking Fee on Bordered Area Rugs
• 25% Restocking Fee on Broadloom Carpet and Loose Borders

Where to Buy

Fibreworks® products are available through retailers, interior design firms, and to the trade locations throughout North America. Contact us for a location near you or for information on becoming an account by calling 800-843-0063 (press #2).

Fibreworks® accepts all major credit cards.

Credit Policies

Orders must be accompanied by a complete credit application for new customers.

New accounts must receive an approved credit line before shipment. For increases in credit lines, or to update our credit department records, updated credit applications may be required.

Freight Information

Approved Freight Lines

Fibreworks® will prepay shipments on Fibreworks approved freight lines. For a list of current approved freight lines, contact your Account Manager. Approved lines may vary without notice.

All other freight line carriers must be shipped on a Third Party or Collect basis. Cross dock charges apply to other carriers. Claims, disputes and all information regarding the shipments on non approved freight lines are the customers responsibility.

Volume Quotes

For larger volumes, Fibreworks® will gladly offer a quotation providing the least cost shipping alternative.

General Shipment Information

• Call for LTL rates out of Louisville on Approved Freight Lines.
• Extra charges may result on C.O.D. and Notification of Delivery Requests.
• Extra charges may result on Residential (residential areas or limited access areas may qualify as Residential) deliveries OR deliveries to Non- Carpet stores (site delivery).
• Extra charges may result on Island deliveries.
• Extra charges may result on Oversize shipments (ie: 16'4" wide material)
• Freight estimates are available for special delivery- i.e. overnight air freight.
• Rush charges may apply for expedited orders.
• Advance payment of air freight charges may apply.
• Shipment size 8’ x 10’ and under can be shipped UPS (certain charges may apply). Some exceptions may apply based upon UPS restrictions. Contact Fibreworks Account Management for more information. Rugs larger than UPS size restrictions will be shipped by freight line using the Dalton Freight rates.
• Rates are for continuous 48 states only. Call for Hawaii, Alaska, or Canadian rates.
• Exception: Metro- Serving North Georgia and Atlanta
• For information on shipments made from the La Marida, CA, or Dalton, GA warehouses, contact you account manager.

Freight Claims

Inspect Before Receiving Label

• In order to make a claim against a Freight Line for damage or incorrect quantities, the following must be done. Please protect your interest and ours by notifying the freight line of any observed orsuspected damage at the time you receive the shipment. Freight claims are made against the freight line, not Fibreworks®. Freight Line rules require that the following be followed in order for a claim to be considered. If the proper notification is not made, Fibreworks® can not help reclaim the loss.
• Upon arrival, please inspect for damage & incorrect quantity before signing.
• Any damage (suspected/observed) to contents should be noted on the Delivery Receipt, without such notice the freight line will not honor a damage claim.
• Concealed damage must be reported within seven days for a claim against a freight line to be considered.
• Products should not be received if there is obvious damage. Simply refuse the shipment and contact Fibreworks® immediately.

Installation

"How should Natural Fiber floor covering be installed?"

How To Put A Carpet In It's Place Brochure

For complete installation information, visit The Carpet and Rug Institute

Lead Time Guidelines

LEAD TIME - (Guidelines for Production Lead Times)

Broadloom Roll Goods and Cuts: 2-4 working days

Area Rugs: 7-10 working days

Loose Binding: 2-4 working days

Note: Lead times can vary. Contact Account Management for current lead times.

Lead Time Exception:

• Durango Collection - Area Rugs Approximately 4 Weeks

DALTON, GEORGIA AND LAMIRADA, CALIFORNIA WAREHOUSES

Selected Fibreworks® products are available for shipping from Dalton, Georgia OR LaMirada, California. Contact your Account Manager for current product availability and prices.

Rug Pads

Custom Cut Rug Pads

In order for your custom cut rug pad to fit correctly, it will automatically be cut 1" smaller than your specified rug dimensions.

Rug pads are 12' in width. Rug pads for rugs wider than 12' will be seamed together, as shown below.

Rug Grip #590 Double stick pad that will help hold your rug in place while on a carpeted surface.

Cushion Grip #591 Softer pad that will add cushion and help hold your rug in place while on a hard surface.

Premium Grip #592 Reversible pad with extra cushion and comfort, can be used over hard or carpeted surf.

Specialty Products

BRUSH MATTING ROLLS

Fiber Content	Pattern	Color	Width	Backing	Roll/Sq. Yard	Cut Sq. Yard	Pile Height
Coir	Brush Matting	Natural (101)	6'6"	PVC			17MM

HOST CLEANING KIT

Help for Cleaning Natural Fiber Products

HOST SPONGES® Dry Carpet Cleaner is safe for all types of carpet including wool and sisal.

If you have questions or would like to find a HOST professional cleaner in your area, please call HOST SpotLine at 800.558.9439 or visit the website at www.hostcarpetcleaning.com

HOST DRY CARPET CLEANING KIT (#4612)

Special Conditions

Hold Material

All requests for placing material on hold will be for a time limit of 48 hours. Once the "hold" expires, it is the responsibility of the customer to place an order for the material if needed. Extended holds can not be honored. Contact your Account Manager for additional information.

Cuttings for Approval

Orders that require CFA need to be confirmed within 7 days of receiving cuttings or photograph. Verification of approval is required to ship CFA orders.

Will Advise Freight Destination

Confirmed orders without shipping information will be invoiced after the order is completed and ready for shipment. It is the customers responsibility to provide shipping information.

Will Call

For confirmed orders that will be picked up at our warehouse facilities, customers will be notified that the order is ready for pick up. Orders will be invoiced upon notification that the order is ready for pick up.

Confirmed Orders Non Cancellable

Once an order is confirmed, it is non-cancellable. Contact your Account Manager for information. Certain fees may apply.

Approval Required

Some Fibreworks® patterns have manufacturing characteristics that require your approval before we fulfill your order. In most cases, these characteristics are products with excessive bowing, products that are difficult to seam, and products with color variation. Capelli leather borders, Embossed leather borders, Taj, Cheyenne, Cheena®, Durango, Diamonds, Pieterdam and others as needed.

How To Unpack Your Rug

Welcoming Your Rug- A Guide To Unpacking

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Carpet America Recovery Act